Finally got to get into it with a customer today about the whole "You Got 30 Minutes" thing. First, I do think it's really, really dumb for them to be using that. I mean, yeah, the vast majority of our orders do get to our customers within thirty minutes, and I don't think it's necessarily wrong to play up that; the problem, however, is that we did that 30 minute guarantee in the 80's, so *anything* with Domino's and the number 30 is automatically going to make that connection in people's minds. It's pretty unfortunate. Anyway. He also got pretty mad that our drivers don't carry parmesan or crushed red peppers on them. Seriously, though. I mean, if you can't eat something without a given condiment, that condiment has ceased to be a condiment, and is instead an integral part of the dish. Well, those aren't. Deal with it. We do charge for them. Think that's ridiculous? Shop somewhere else. Customer's choice, and all that.

So the guy placed his order, and I told him at the end of the order that it'd be 35-45 minutes. The guy calls back at thirty-one minutes, almost exactly. I know this because when someone calls back that's already placed an order, when you bring up that phone line, it says when they ordered. There's that, and there's the clock right next to that, so it's pretty easy to see how long ago they ordered. So yeah, he called back right at thirty-one, thirty-two minutes. He was calling about our 30-minute guarantee, which we don't have. He kept bringing up the commercial, which just says "You've got 30 minutes". It doesn't say "You've got 30 minutes, or it's free." It definitely doesn't say "You've got 30 minutes (or it's free)". It says "You've got 30 minutes (or keep waiting)". Again, I'm not defending the fact that they're almost definitely playing to the fact that we did have one, a long, LONG time ago, and people are definitely going to make that association whenever they see the 30. Whatever. But it's there, and we're doing the best we can.

So yeah, the guy calls at 32 minutes, and I explain about it being an estimate, not a guarantee. We go through this several times.

He then calls back another twenty-ish minutes later, to make another complaint. Basically, (a) his pizza took 40 minutes, and (b) the driver didn't have any peppers or cheese on him. I would have had a little more sympathy for this complaint if we hadn't already discussed (a) when he called back ONE MINUTE after thirty minutes, and I told him that it'd be 35-45 minutes for delivery. And (b), well, there's not a lot I can do about (b). It's how our franchise operates. I can't really defend it.

Moving on.

Four of

Hmm. I got caught up playing around on Facebook, and I'm really not sure where I was going with that "Four of" thing. I'll get back to that, if possible.

Oh! I remember. Maybe. I might have been going to say something about I've done four of my eleven consecutive shifts? Probably not. I can't see me saying "Four of" as the beginning of that sentence. Anyway.

So yeah, been dealing with a lot of ex's lately, primarily through Facebook. I let it do the 'automatic friend finder thing' with my gmail inbox, and that brought up Chelsea and Lilie, got to see them. Oh, and Terri. Saw Mindy while going through some photos to upload, and Carrie, and Nikki. Ashley ordered pizza last night.